Terms

Welcome to BonTech Security. By accessing our website, requesting a consultation, purchasing a package, or using our CCTV monitoring and security surveillance services, you agree to the following Terms & Conditions.

1. Company Information

BonTech Security provides CCTV monitoring, AI-powered video surveillance, incident detection, event-based monitoring, system health monitoring, and related security services.

Website: https://bontech.fr/
Email: info@bontech.fr
Phone: +33 1 7032 3230
Address: 6 Bd de la République, 93130 Noisy-le-Sec, France.

2. Services

Our services may include:

24/7 CCTV monitoring
Immediate incident detection and alerts
AI-based video analytics
Event-based monitoring
System health monitoring
Security consultation and support
CCTV system setup, maintenance, and remote monitoring

The exact services provided will depend on the package, proposal, agreement, or quotation accepted by the customer.

3. Customer Responsibilities

The customer is responsible for:

Providing accurate information during consultation or registration
Ensuring that CCTV systems are installed legally and ethically
Informing employees, visitors, customers, or relevant persons where required by law
Ensuring that surveillance is used only for lawful security purposes
Providing secure access to cameras, networks, and premises when required
Maintaining internet, power supply, and required equipment unless otherwise agreed

4. Service Availability

We aim to provide reliable monitoring and security support. However, service availability may be affected by internet failure, power failure, device malfunction, third-party platform issues, maintenance, cyber incidents, weather conditions, or events outside our control.

We are not responsible for delays or service interruptions caused by factors beyond our reasonable control.

5. Alerts and Incident Response

Our CCTV monitoring and AI detection systems are designed to assist with early incident identification. However, no surveillance system can guarantee the prevention of all incidents, theft, damage, unauthorized access, or security risks.

Alerts may be sent through available communication channels such as phone, email, SMS, WhatsApp, monitoring dashboard, or other agreed methods.

6. Payments and Packages

Customers must pay all agreed service fees, setup costs, subscription fees, or maintenance charges according to the accepted quotation or package.

Failure to make payment may result in suspension or termination of services.

7. Cancellations and Refunds

Cancellation and refund terms may depend on the selected package, contract, or service agreement. Setup fees, installation costs, and already-delivered services may be non-refundable unless otherwise agreed in writing.

8. Acceptable Use

Customers must not use our services for:

Illegal surveillance
Harassment, stalking, or discrimination
Recording private areas where individuals have a reasonable expectation of privacy
Unauthorized access to third-party CCTV systems
Any activity that violates data protection, privacy, employment, or criminal laws

9. Intellectual Property

All website content, branding, graphics, service descriptions, reports, dashboards, software interfaces, and related materials belong to [Company Name] or its licensors unless otherwise stated.

Customers may not copy, reproduce, or misuse our materials without written permission.

10. Limitation of Liability

To the maximum extent allowed by law, [Company Name] is not liable for indirect, incidental, special, or consequential losses, including business loss, data loss, loss of profits, property loss, or security incidents that occur despite the use of our services.

11. Data Protection

We handle personal data, CCTV footage, and monitoring information according to our Privacy Policy and Data Policy.

12. Termination

We may suspend or terminate services if the customer violates these Terms, fails to make payments, misuses the service, or uses surveillance unlawfully.

13. Changes to Terms

We may update these Terms & Conditions from time to time. Updated versions will be published on our website with a revised “Last Updated” date.

14. Contact Us

For questions about these Terms & Conditions, contact:

BonTech Security
Email: info@bontech.fr
Phone: +33 1 7032 3230
Address: 6 Bd de la République, 93130 Noisy-le-Sec, France.