Privacy Policy

BonTech Security respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, request services, or use our CCTV monitoring and security surveillance solutions.

1. Information We Collect

We may collect the following types of information:

Name
Company name
Email address
Phone number
Address or service location
Message or enquiry details
Service package details
Billing and payment information
Website usage data
IP address and device information
CCTV system information where required for service delivery
Video footage or surveillance-related data where monitoring services are provided

2. How We Use Your Information

We use personal information to:

Respond to enquiries and consultation requests
Provide CCTV monitoring and security surveillance services
Set up and manage customer accounts
Send service alerts and incident notifications
Provide AI-powered video analytics and event-based monitoring
Maintain system health and service performance
Process payments and invoices
Improve our website, services, and customer support
Meet legal, contractual, and security obligations

3. CCTV and Video Surveillance Data

Where we provide CCTV monitoring services, video footage may contain personal data such as images of individuals, vehicles, movements, access events, or security incidents.

We process CCTV footage only for legitimate security purposes, such as protecting people, property, premises, business operations, and investigating incidents.

4. Legal Basis for Processing

Depending on the service and location, we may process personal data based on:

Consent
Contractual necessity
Legal obligation
Legitimate interest in security and business protection
Protection of vital interests in emergency situations

5. Sharing of Information

We do not sell personal data.

We may share necessary information with:

Authorized employees and monitoring staff
Service providers and technical partners
Cloud hosting or software providers
Payment processors
Emergency services, law enforcement, or legal authorities when required
Customers or authorized representatives connected to the monitored site

All third-party service providers must handle data securely and only for agreed purposes.

6. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected.

CCTV footage is usually retained for a limited period, depending on legal requirements, customer agreement, system settings, and the purpose of monitoring. Where possible, footage should be kept only for the time needed to verify incidents. Footage related to investigations, legal claims, or security incidents may be retained for a longer period where permitted by law.

7. Data Security

We use appropriate security measures to protect personal data, including access controls, secure systems, password protection, encrypted communication where available, restricted staff access, monitoring logs, and technical safeguards.

8. Your Rights

Depending on applicable law, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of data
Object to certain processing
Request restriction of processing
Request data portability
Withdraw consent where processing is based on consent
File a complaint with a data protection authority

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and support website performance. You may control cookies through your browser settings.

10. International Transfers

If personal data is processed or stored outside your country, we will take reasonable steps to ensure appropriate data protection safeguards are in place.

11. Children’s Privacy

Our services are intended for businesses, property owners, and authorized customers. We do not knowingly collect personal data from children without appropriate consent or legal basis.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions or data requests, contact:

BonTech Security

Email: info@bontech.fr
Phone: +33 1 7032 3230
Address: 6 Bd de la République, 93130 Noisy-le-Sec, France.