Data Policy

This Data Policy explains how BonTech Security manages, protects, stores, accesses, and deletes data connected to our CCTV monitoring, AI-powered surveillance, and security services.

1. Purpose of Data Processing

We process data to provide professional security surveillance services, including:

24/7 CCTV monitoring
AI-powered video analytics
Immediate incident detection and alerts
Event-based monitoring
System health monitoring
Security reporting
Customer support
Technical maintenance
Incident investigation

2. Types of Data We Process

We may process:

Customer contact details
Business or property information
CCTV footage
Images and video clips
Incident alerts
Event logs
System health logs
Device status data
Access logs
User account data
Support communication
Billing and service records

3. CCTV Footage and Monitoring Data

CCTV footage may show individuals, vehicles, premises, entry points, work areas, public-facing areas, or security incidents.

We process footage only for agreed and lawful security purposes. Access to footage is restricted to authorized personnel, customers, or approved parties.

4. AI-Based Video Analytics

Our AI-powered surveillance tools may help detect:

Motion events
Unauthorized access
Suspicious activity
Object movement
Line crossing
Loitering
System faults
Camera disconnection
Other security-related events

AI analytics are used to support human decision-making and improve incident response. AI detection may not always be 100% accurate and may require human review.

5. Data Access Control

Access to customer data and CCTV footage is limited to authorized personnel who need access for service delivery, monitoring, support, investigation, or legal compliance.

We use access control measures such as passwords, user roles, secure login, system permissions, and monitoring logs where available.

6. Data Storage

Data may be stored on secure servers, CCTV recording systems, cloud platforms, monitoring dashboards, or customer-approved storage systems.

Storage location and duration may depend on the selected service package, technical setup, legal requirements, and customer agreement.

7. Data Retention and Deletion

We retain data only for as long as needed for the purpose it was collected.

General service records may be kept for customer support, billing, legal, and business purposes.

CCTV footage should usually be retained for a short and proportionate period. Footage may be deleted automatically based on system settings unless it is required for an incident review, investigation, insurance claim, legal request, or dispute.

8. Data Sharing

We may share data only when necessary with:

Authorized customer representatives
Monitoring staff
Technical support providers
Cloud or software service providers
Emergency responders
Insurance providers where authorized
Law enforcement or legal authorities where required by law

We do not sell customer data or CCTV footage.

9. Data Security Measures

We take reasonable technical and organizational measures to protect data, including:

Restricted access
Secure authentication
System monitoring
Staff confidentiality
Secure storage
Data backup where applicable
Regular system checks
Secure communication channels
Incident response procedures

10. Customer Responsibilities

Customers are responsible for:

Using CCTV legally and responsibly
Informing employees, visitors, or relevant people where required
Avoiding surveillance in private or restricted areas
Keeping account credentials secure
Providing accurate service and site information
Maintaining internet, power, and equipment unless otherwise agreed
Requesting deletion or export of data where required

11. Data Breach Response

If we become aware of a data breach affecting customer data, we will take reasonable steps to investigate, reduce harm, secure systems, and notify affected parties or authorities where required by law.

12. Data Requests

Customers or individuals may contact us to request access, correction, deletion, or restriction of personal data, subject to identity verification and applicable law.

13. Policy Updates

We may update this Data Policy from time to time to reflect service changes, legal requirements, or security improvements.

14. Contact Us

For data-related questions, contact:

BonTech Security
Email: info@bontech.fr
Phone: +33 1 7032 3230
Address: 6 Bd de la République, 93130 Noisy-le-Sec, France.